Exchange Policy

Under Australian Guidelines, personal intimate hygiene products are unable to be returned but Knicked understands sizing charts are just a guide and we are all unique..

KNICKED will happily exchange sizing, provided they have only been tried on over clean underwear and are returned in same condition as received.

If you received an incorrect item or a item was missing from your order, please email us at info@knicked.com.au with the details and we will fix it immediately.

HOW TO RETURN YOUR ITEM(S)

Step 1:  RETURN FORM (click to open)

Step 2:  Complete the form and send it together with your items to: 

Knicked
PO BOX 130
CONCORD  NSW  2137

If you can't access a printer, simply write a note including all details you can see on the form.  If you don’t know your order number, please use the same name and email you used to place the order so we can identify it.  We recommend having tracking as Knicked will not be responsible for lost or missing items.

WHAT HAPPENS NEXT

Once we receive your return, we will cover the postage to re-ship your new items or in the unlikely event we have sold out of your size, provide you with Store Credit in the form of a Gift Card, emailed to you directly from our website. We typically process returns within 5 business days of receiving the item back.

The Gift Cards are valid for 2 years, and will cover the total purchase price of the returned items (excluding shipping) allowing you to repurchase once in stock.

We are always here to help and really want you to be happy with your purchase, so please email exchanges@knicked.com.au if you need further assistance or information.