Under Australian Guidelines, personal intimate hygiene products are unable to be returned or exchanged but Knicked understands sizing charts are just a guide and we are all unique.
KNICKED will exchange sizing, provided underwear has only been tried on over clean underwear and not washed or worn. Please submit the below form ASAP, all items MUST be returned to us within 30 days of purchase.
HOW TO EXCHANGE/RETURN YOUR ITEM(S)
Step 1: RETURN FORM (click to open)
Step 2: Complete the form and submit it online.
WHAT HAPPENS NEXT
When your exchange/return has been APPROVED you may return the item(s) to:
Knicked Pty Ltd
PO BOX 3285
NORTH STRATHFIELD NSW 2137
We typically process returns same or next working day of receiving the item(s) back. Knicked will cover the return shipping costs (once per order) of the new items or in the unlikely event we have sold out of your size, provide you options including store credit in the form of a Gift Card.
We are always here to help and really want you to be happy with your purchase, so please email firstname.lastname@example.org if you need further assistance or information.
If you received an incorrect item or an item was missing from your order, please email us at email@example.com with the details and we will fix it immediately.