Under Australian Guidelines, personal intimate hygiene products are unable to be returned but Knicked understands sizing charts are just a guide and we are all unique..
If you received an incorrect item or a item was missing from your order, please email us at email@example.com with the details and we will fix it immediately.
To exchange sizing - No need to email – simply follow the below instructions. We recommend having tracking as Knicked will not be responsible for lost or missing items.
HOW TO RETURN YOUR ITEM(S)
Step 1:Download and print the Returns Form
RETURN FORM (click to open)
Step 2:Complete the form and send it together with your items to:
PO BOX 130
CONCORD NSW 2137
If you can't access a printer, simply write a note including all details you can see on the form. If you don’t know your order number, please use the same name and email you used to place the order so we can identify it.
Once we receive your return, we will if in stock repost (at our cost) your new items or provide you with Store Credit in the form of a Gift Card, emailed to you directly from our website. We typically process returns within 5 business days of receiving the item back.
Please check your junk/spam folder, as Gift Card emails sometimes get tagged as spam.
We are always here to help and really want you to be happy with your purchase, so please email firstname.lastname@example.org if you need further assistance or information.