Under Australian Guidelines, personal intimate hygiene products are unable to be returned or exchanged but Knicked understands sizing charts are just a guide and we are all unique.
KNICKED will exchange sizing/style, provided all items have only been tried on over clean underwear and not washed/worn and are in AS NEW condition, free from lint/hair/stains etc with tags attached (where applicable). Please submit the below form ASAP, all items MUST be returned to us within 30 days of purchase. See below for sale conditions exchanges.
HOW TO EXCHANGE YOUR ITEM(S)
Step 1: RETURN FORM (click to open)
Step 2: Complete the form and submit it online.
WHAT HAPPENS NEXT
When your exchange/return has been APPROVED you may return the item(s) to:
PO BOX 3285
NORTH STRATHFIELD NSW 2137
We typically process returns within 3 days of receiving the item(s) back. Knicked will cover ONE WAY shipping costs** (once per order) or if required urgently and re-ordered include a prepaid shipping label for return of original item in the new order and if all conditions are met issue a refund on receipt of return. In the event we have sold out of your size, provide you options including store credit in the form of a Gift Card.
* Gift Cards have no expiry date and will cover the total purchase price of the
returned items allowing you to repurchase once in stock.
** Purchasing in sale events: Knicked will not offer free shipping on exchanges for items purchased under sale conditions. Any item(s) need to be posted back in AS NEW condition and once received/inspected a GIFTCARD will be emailed in the purchased amount to use to repurchase new sizing/style.
We are always here to help and really want you to be happy with your purchase, so please email firstname.lastname@example.org if you need further assistance or information.
If you received an incorrect item or an item was missing from your order, please email us at email@example.com with the details and we will fix it immediately.