Exchange Policy

Under Australian Guidelines, personal intimate hygiene products are unable to be returned but Knicked understands sizing charts are just a guide and we are all unique..

If you received an incorrect item or a item was missing from your order, please email us at info@knicked.com.au with the details and we will fix it immediately.

KNICKED will happily exchange sizing, provided they have only been tried on over clean underwear and are returned in same condition as received.

To exchange sizing - No need to email – simply follow the below instructions.  We recommend having tracking as Knicked will not be responsible for lost or missing items.

HOW TO RETURN YOUR ITEM(S)

Step 1:Download and print the Returns Form

RETURN FORM (click to open)

Step 2:Complete the form and send it together with your items to: 

Knicked
PO BOX 130
CONCORD  NSW  2137

If you can't access a printer, simply write a note including all details you can see on the form.  If you don’t know your order number, please use the same name and email you used to place the order so we can identify it.


WHAT HAPPENS NEXT

Once we receive your return, we will if in stock repost (at our cost) your new items or provide you with Store Credit in the form of a Gift Card, emailed to you directly from our website. We typically process returns within 5 business days of receiving the item back.

Please check your junk/spam folder, as Gift Card emails sometimes get tagged as spam.  

The Store Credit is valid for 12 months, and will cover the total purchase price of the returned items (excluding shipping) allowing you to repurchase in the correct size/style you would like.

 We are always here to help and really want you to be happy with your purchase, so please email exchanges@knicked.com.au if you need further assistance or information.